FAQ

What services does Qlan offer?

We provide garment repair and alteration services for all types: suits, dresses, shirts, jackets, and more. Our services include resizing, zipper repairs, hemming, professional pressing, and direct delivery to your home or store.

Can I send my own custom design for execution?

Yes, we welcome your custom designs! Send us an image or file of your design, we’ll review it for feasibility and quality. If approved, we’ll begin production immediately according to your specifications.

Do you provide services for businesses and factories?

Absolutely. We offer tailored solutions for businesses and garment factories, including repairs, redesigns, and professional pressing & laundry. Simply fill out our corporate form, and we’ll contact you to establish a formal B2B agreement.

Do you hold any quality certifications?

Yes, we are VCA-certified, a Dutch standard confirming our commitment to the highest workplace safety and service quality. This ensures you receive reliable, secure service aligned with European benchmarks.

What types of threads and materials do you use?

We use authentic Italian threads and premium-grade fabrics in all alterations, ensuring durability and refined aesthetics, because true elegance lies in the smallest, most thoughtful details.

How long does it take to complete a service?

Most orders are completed within 24 to 48 hours, depending on the garment type and extent of alterations. We strictly adhere to deadlines to ensure your garments are delivered ready-to-wear, exactly when promised.

Do you offer delivery service?

Yes, we provide direct delivery to your home or preferred store. Our goal is to offer a fully convenient experience, no need for you to pick up or redeliver items yourself.

What are your operating hours?

We accept customer requests during business hours: 9:00 AM to 11:30 PM. You may also contact us via email or phone 24/7 for inquiries and support.

How can I contact you?

You can reach us via email at: info@qlaan.net or contact@qlaan.net، or call us directly at +966559978130 or +31634132070. Our team is ready to respond to all your inquiries promptly and professionally

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