Privacy Policy

Last updated: December 29, 2025

Welcome to Klaan.

We appreciate your trust in us and take your privacy seriously. This policy explains how we collect your personal information, why we collect it, how we use it, when we share it, and what measures we take to protect it.

1. Information We Collect

When you use our website or services (whether online or at our workshops), we may collect the following information:

Information you provide yourself:

Such as your name, mobile number, email address, delivery address, measurement details, and photos of the garments you wish to have altered.

Technical information:

Such as your IP address, device type, operating system, browser type, and the pages you visit on our site.

Cookies:

We use cookies to enhance your experience, analyze site performance, and remember your preferences.

Comments:

When visitors leave comments on the site, we collect the data shown in the comment form, as well as the visitor’s IP address and user agent string to help detect spam.

A hashed anonymous string generated from your email address (also known as a “hash”) may be provided to the Gravatar service to check if you are using it. Gravatar’s privacy policy is available here: https://automattic.com/privacy.

Once your comment is approved, your profile picture will be visible publicly in the context of your comment.

Media:

If you upload images to the website, please avoid uploading images containing embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the site.

2. How We Use Your Information

We use your data only for the following purposes:

Processing your requests and performing the required tailoring or alteration services.
Communicating with you regarding your order or providing technical support.
Sending important updates (such as order status or special offers — only if you consent).
Improving our website and services based on usage analytics.
Complying with local and international laws and regulations.

3. Sharing Your Information

We never sell your data. We may only share it in the following cases:

With our approved tailoring workshops to fulfill your order (subject to strict data protection standards).
With shipping or delivery companies to deliver your order.
Upon request from an authorized government entity as required by law.
In the event of a merger, sale of company assets, or acquisition of part of our business (with the buyer committed to this same Privacy Policy).

4. Protecting Your Data

We employ advanced security measures to protect your information, including:

SSL/TLS encryption for all transmitted data.
Systems to prevent unauthorized access and breaches.
Staff training on privacy principles and best security practices.
Data retention only for as long as necessary for service delivery or legal compliance.

5. Cookies

We use cookies to improve your experience. You can manage cookie preferences through your browser, but disabling them may affect website functionality (such as saving your cart or staying logged in).

6. Your Rights

You have the right to:

Request a copy of your personal data.
Correct any inaccurate information.
Delete your data (unless we are legally required to retain it).
Withdraw marketing consent at any time.
File a complaint with the relevant data protection authority in Saudi Arabia.

7. Changes to This Policy

We may update this policy from time to time. The updated version will be published on this page with the “Last updated” date. We recommend reviewing it periodically.